*About Us*
--> Where
are you lcoated?
--> How
long have you been in business?
--> What
is your ownership structure?
--> How
many employees do you have?
--> Do
you have an online privacy policy?
*Printing Process*
--> What
types of printing do you do?
--> What
kind of presses do you use?
--> How
long does the print process take?
--> Is
UV Gloss Coating included in the print run?
--> How
much is UV Gloss Coating?
--> Do
you print on Matte paper?
--> Do
you do raised-letter printing?
--> Do
you do spot colors (Pantone colors)?
--> Do
you do embossing, foil stamping or engraving?
--> Do
you print on Plastic?
--> What
is gang-run printing?
--> Do
you match colors exactly?
*Product Info*
--> What
print products do you print?
--> Do
you print Business Cards?
--> Do
you print Magnetic Business Cards?
--> Do
you print Brochures?
--> Do
you print Post cards?
--> Do
you print Letterheads?
--> Do
you print Envelopes?
--> Do
you print Flyers?
--> Do
you print Posters?
--> Do
you print Presentation Folders?
--> Do
you print Labels/Stickers?
--> Do
you print Calendars?
--> Do
you print Menus?
--> Do
you print Plastic/Credit Cards?
--> Do
you print Book Markers?
--> Do
you print custom-sized cards or flyers?
--> Do
you print Promotional Items (pens, mugs, t-shirts,
buttons etc…)?
--> Do
you print Book Covers?
--> Do
you print Wedding Invitations or Event Announcements?
--> Do
you print Event or Show Programs?
--> Do
you print CD Covers/Inserts/J Cards?
*Ordering Process*
--> Summary
of complete ordering process.
--> 1.
Upload your files
--> 2.
Receive Online Proofs via Email
--> 3.
Approve proofs and make payment
--> 4.
After payment, go to press
--> What
is the turnaround time?
*Payment/Billing Info*
--> Do
you accept credit cards?
--> Do
you accept checks, money orders or cash?
--> Can
I pay by C.O.D?
--> Do
you accept Paypal?
--> Do
you accept online payments?
--> Do
you accept payment by phone?
--> Why
don't you accept credit cards directly? (WITHOUT
using Paypal?)
--> Do
you extend credit?
--> Why
do you require payment upfront?
*Design/File Info*
--> What
program files to you accept?
--> What
file formats can you work with?
--> What
is the best format/design program to use?
--> Are
there any extra fees for certain files or
formats?
--> What
are bleeds and bleed margins?
--> Are
there any other design guidelines or specifications
I should know?
--> What
happens if my design is laid out incorrectly?
--> Why
must designs be in CMYK mode?
--> What
is the best Resolution for my design?
--> Do
you offer design file templates for me to
download?
--> Why
should I use Winzip or Stuffit?
*Submitting Files*
--> How
may I submit my design files to you?
--> Do
you have an FTP Site?
--> Why
should I compress my files before submitting
them?
--> May
I use Email to send my files?
--> What
method do you prefer to receive files?
--> Do
you take files via regular snail mail?
*Custom Design Work*
--> What
kinds of print jobs do you design?
--> How
much do you charge design work?
--> How
long does custom design work take?
--> Do
you require payment first before beginning
design work?
*Other Services*
--> What
other services do you offer?
--> Can
I request a hardcopy proof?
--> Do
you offer die-cutting?
--> Do
you offer perforations, folding or sequential
numbering?
*Shipping Info*
--> What
are your shipping costs?
--> Which
shipping methods do you use?
--> Do
you offer rush delivery service?
--> What
countries do you ship to?
--> Can
I arrange for my own shipping provider/courier
to deliver my order?
--> Do
you ship to APOs or MPOs?
--> How
long does shipping take?
--> Can
I track my shipment?
*My Orders*
--> Where
is my order?
--> How
do I track my order?
--> Has
my order shipped yet?
--> When
will my order arrive?
--> Can
I cancel or change my order?
--> What
if I'm not satisfied with my order?
--> How
does your Money-Back Guarantee work?
--> How
do I re-order?
*Contacting Us*
--> By
PHP LiveHelper
--> By
AOL Instant Messenger
--> By
ICQ
--> By
Yahoo Messenger
--> By
MSN Messenger
--> By
Email
--> By
Fax
--> By
Snail Mail
--> By
Phone
